At [Your Company Name], we prioritize customer satisfaction and strive to provide a hassle-free return and replacement experience. Below are the details of our return and replacement policy to ensure transparency and trust.

Eligibility for Return & Replacement:

• Items must be returned in their original condition, unused, and with all tags and packaging intact.
• Returns and replacements must be initiated within [specific number] days of receiving the product.
• Certain items, such as perishable goods or personalized products, may not be eligible for return. Check the product description for details.

Process for Returns:

1. Initiate a Request: Log in to your account and navigate to the "Orders" section. Select the item and click on "Return/Replace."
2. Approval: Once your request is approved, you will receive a confirmation email with return instructions.
3. Shipment: Pack the item securely and send it to the address provided. Return shipping charges may apply unless otherwise stated.
4. Refund: Upon receipt and inspection of the returned item, your refund will be processed within [specific timeframe, e.g., 5-7 business days].

Replacement Policy:

• If the item delivered is defective, damaged, or incorrect, a replacement will be provided at no additional cost.
• Replacement requests must be initiated within [specific number] days of delivery.
• Replacements are subject to product availability. In case of unavailability, a refund will be issued.

Exceptions:

• Products marked as "Final Sale" or "Non-Returnable" are not eligible for return or replacement.
• Items with signs of wear, damage, or alteration by the customer are not eligible.

Customer Support:
For further assistance, reach out to our support team:

• Email: [support@example.com]
• Phone: [Your Contact Number]